Frequently Asked Questions
About The Brand
The Alchemy Studio is a luxury fine jewellery brand creating handcrafted pieces that blend heritage craftsmanship with contemporary design. Our core collections feature Polki and diamond jewellery, while our bridal section offers statement creations made exclusively in fine gold and precious materials for weddings and milestone occasions.
 We also present a curated range of lab-grown diamond jewellery and a pret collection in sterling silver set with Polki, single-cut diamonds, and natural gemstones, including an Art Deco–inspired line.
Alongside our collections, we offer bespoke custom designing with transparent pricing and the flexibility to choose stone and diamond quality, ensuring every piece is truly personal.
All our jewelry is designed and handcrafted in India by skilled artisans using traditional techniques and uncompromising quality standards.
Products & Craftsmanship
Yes. Each piece is meticulously handcrafted, reflecting precision, craftsmanship, and attention to detail.
All our jewelry is designed and handcrafted in our workshop by skilled artisans using traditional techniques and uncompromising quality standards. We are committed to offering high-quality jewelry across a range of budgets, reflected in our diverse collections—from fine diamonds and natural gemstones to lab-grown diamonds. In addition, we offer Polki and natural stones set in sterling silver as part of our pret and everyday-wear collections.
Yes. We offer thoughtfully designed lab-grown diamond pieces that balance modern innovation with refined craftsmanship.
Custom & Bespoke Jewelry
Yes. Through our Tailored Treasures and Bridal Atelier, we offer bespoke and made-to-order jewelry crafted in close collaboration with our clients. From reimagining existing designs to creating entirely new pieces, every detail—from stone selection to design refinement—is thoughtfully considered to reflect your vision, occasion, and personal style, ensuring a truly one-of-a-kind creation.
You can contact us via our website, WhatsApp, or Instagram to begin your bespoke journey. Our design team will connect with you to understand your requirements, help align the jewelry with your outfits and budget, and keep you involved at every stage of the process—from CAD design and stone sourcing to final execution.
Ordering & Payments
For designs available on our website, simply select your piece, add it to your cart, and proceed through our secure checkout. If you would like any customization to an existing design, you may reach out to our team for assistance before placing your order.
We accept major credit and debit cards, including American Express, net banking, and other secure payment options available at checkout. We also accept UPI payments up to the applicable transaction limit as permitted by the payment platform.
Yes. EMI arrangements can be discussed directly with our team prior to order confirmation, subject to eligibility and applicable terms.
Shipping & Delivery
Most pieces are made to order. Our typical production timeline is 30–45 business days, depending on the design and complexity.
Yes. This timeline covers crafting, quality checks, and final dispatch.
No. Delivery time is additional: Pan-India shipping takes 2–3 business days, while international shipping typically takes 7–10 business days.
Yes. We offer international shipping. Delivery timelines and customs or import duties (if applicable) may vary by destination and are the responsibility of the customer.
Yes. All orders are protected with shipping insurance for the full value of the purchase, ensuring your jewelry arrives safely and securely.
Returns & Exchanges
Due to the handcrafted and made-to-order nature of our jewelry, returns are considered on a case-by-case basis. Please refer to our Returns Policy for full details.
Exchanges may be possible depending on the product category. Please contact our support team with your order details to check eligibility.
Please reach out within 24 hours of placing your order if you wish to cancel or modify it. Note that cancellations or changes may not always be possible, as we strive to process and ship orders promptly.
Jewelry Care
We recommend storing your jewelry in a dry, airtight place, such as a zip-lock bag, avoiding contact with chemicals, perfumes, and moisture. Clean your pieces gently with a soft cloth to maintain their shine and longevity.
Bridal & Special Orders
Yes. Our Mehfil: The Bridal Atelier – Nur Jahan specializes in bridal and occasion jewelry, crafted to be cherished across generations.
Yes. Bridal consultations can be arranged by contacting our team via the website or through our social channels, ensuring a personalized and seamless design experience.
Account & Privacy
No. You can checkout as a guest. Creating an account, however, allows you to track orders, manage preferences, and receive updates on promotions and special offers throughout the year
Absolutely. We use secure platforms and adhere to strict privacy practices, as detailed in our Privacy Policy, to ensure your personal and payment information is fully protected.








